Patient experience and involvement

At GP Care we provide high quality, safe services which meet the needs of our patients. We treat people with care, respect and dignity and communicate using language which is easy to understand. All patients using our services are given the opportunity to give us feedback after their appointment. All comments are reviewed, and used to improve the care we provide. Feedback from your family and friends is also welcome. We want to know when things have gone well and haven’t gone well. We ensure this feedback is passed on to our staff.

Please see below to contact us or to find out more information on how you can get involved.

Email Us

How can I get involved?

We welcome the involvement of patients, carers and members of the public in the development of our services. There are a number of ways that you can get involved in GP Care and the development of our service.

Having your say is easy:

  • Use our Patient Satisfaction form to tell us about your experience on our website or when you attend your appointment
  • Use the NHS website to share your experience of GP Care
  • Be a patient representative by attending a focus group discussion about the services we provide or help us improve quality and safety 
  • You can contact your Local Healthwatch group and take part in discussions about local health and social services.

Patient Advice and Liaison

Our Clinical Matron is there when you need advice or have concerns and don’t know where to go, they will:

  • Provide non-clinical information and advice
  • Be a contact point for compliments or general feedback about our services
  • Help patients with additional support needs and their families/carers
  • Help you make a complaint.

Feedback

We want to hear from you! 

All patients using our services are given the opportunity to give us feedback after their appointment. All comments are reviewed and used to improve the care we provide. Feedback from your family and friends is also welcome. We want to know when things have gone well and haven’t gone well. We make sure this feedback is passed on to our staff.

Click here to use our feedback form, or visit the NHS website, to leave a review.

To complain please click here.

privacy

How we use your medical records – important information for patients

  • GP Care handles medical records in-line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the our privacy policy or speak to one of our team for more information about your rights.

Our privacy policy can be found here.

Request for your medical records can be found here.

patient feedback

Ultrasound Service
"I didn’t have to wait long for my referral to come through. I had text reminders and a phone call the day before which was really helpful as we discussed where the practice was and what to wear/bring and also gave me info on coronavirus restrictions."
Ultrasound Service
"Wow great experience well looked after and fantastic staff and nurses. Credit to Gloucester. Well done all."
Ultrasound Service
"Very prompt appointment, clear appointment communication, courteous and friendly staff and excellent facilities."
Urology Service
"Overall very happy with the arrangements, conduct and outcome of the appointment. The advice given during the appointment was clear and professionally given. I now clear on the most appropriate way forward."
Urology Service
"I can't believe how quickly the appointment came through and how efficient and sensitive the staff were who dealt with me on the day. In light of the difficulties the NHS is facing, I was very impressed. Thank you."
Urology Service
"The people I saw throughout my appointment were all lovely, they talked through everything and explained anything that needed to be. They also put me at ease during procedures."
Urology Service
"Excellent service with a one-stop shop. All done on the same day. Courteous and helpful staff. Brilliant service, more specialists need to take the same approach."
DVT Service
"I am disabled and was made to feel totally at ease from beginning to end by the nurses to consultant. Nothing more needed."
DVT Service
"I felt it was an exceptional service. I was seen within 24 hours and my appt. was on time. I was treated professionally and with kindness. Nothing could have been done better. Well done to you all of you and thank you."
DVT Service
"The care I received from was second to none. I was extremely well looked after and everything was fully explained. I couldn’t have asked for a better experience. What a great service the GP Care DVT service is!!"
DVT Service
"I can only say what a wonderful & speedy service you have provided - thank you!"
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